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Caught between a rock and a hard place.

Hey everyone.

First of all, let me profusely apologise for the lack of communication for the last month or so. I have been unable to respond to emails and indiegogo messages as a result of “mental health issues” that left me without access to my computer. It will take me a few days to sift though the masses of spam that seems to have filled my inbox, but i will be responding to all emails as soon as possible.

I’m not going to go into details on here about the mental health issues as i don’t want this to be viewed as some sob story, however if you want more information, feel free to message me privately.

So what has been happening?
Nothing but unanswered emails. The last email i received from the manufacturer was on the 23rd January, since then i have emailed them on the 24th January, the 15th February, the 22nd February and then i emailed them this Sunday night, I can tell you now, i have not received one response to any of those emails. Initially i figured this was due to Chinese new year, but they have had plenty of opportunities to reply since and i haven’t heard a thing.

I have no idea what to do. From this day forward i will be sending an email every night to the manufacturer until i get a reply because as it stands right now, there is nothing i can do short of jumping on a plane to China and knocking there front door.

I will be closing pre-orders on this site until this lack of contact from the manufacturer has been sorted out.

Chris

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Happy Chinese New Year – 恭贺新禧

Hey Everyone,

As I’m sure you can guess from the title, this isn’t going to be a very fulfilling update.
I have asked the manufacturer to clarify to me exactly how many PSU’S have been fully manufactured and how many have not been manufactured. I have asked this question 4 different times over the last 6 months and had a different reply each time.

The first reply was “they have all been manufactured”, the second was that some had been manufactured until they spotted the issue and then stopped, then it was that only the samples they sent to me was manufactured, now I’m just waiting for the 4th answer. Which brings me onto the next point.

Happy Chinese New Year.
Due to the new year, I haven’t had any response to my emails, which is to be expected, however i thought the new year started on the 28th Jan, the last email i got was on the 23rd, urgh.
Once that email arrives, i will update you with the contents of it, boring or otherwise.

I Learnt some stuff from the DreamPSU indiegogo campaign, so hopefully shipping wont be as stressful this time round, i have a nice little workbench with some crappy notebook, a label printer and all the things needed to be shipped, now i just need some PSU’s to put with them and i can ship them out.

Chris

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Small Update

Contact has finally been made.
Just now awaiting for an conformation on how long this is gonna take and when they will be processing the boards.

I’m tired, worn out and damn right pissed off to put it lightly, These people have done nothing but drag there heels, hide behind language barriers and be nothing short of a fucking mess to deal with.  So i whole-heartily apologize to every single one of you and put a huge thank you to everyone that has stuck with it and been amazingly patient.

Thank You
Chris.

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Delayed Update

I delayed this update for over a week in the hope that i would have actually received a reply by now along with some good news. But nope, I don’t know if its because of Christmas / New Year, But i still haven’t heard anything from them after several attempts at contact. I’m hoping it is the holidays and not them avoiding me.

“We are currently waiting for a reply from china about the best way to move forward with replacing the chips on the DreamPSU / SaturnPSU boards.
They are being amazingly slow and at this rate, I’m thinking we wont have an answer this side of Christmas.”
If none of that made sense, check out the Blog for the back story 🙂

Hope you all had a great New Year 🙂
Chris

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Quick update time.

Hey Everyone,
Hope you all had a good Thanksgiving for those that celebrate it 🙂

Continuing on from the previous update, I have now replaced the chips on 10 test boards and have been testing them for 10+ hours a day all is looking good.
Next thing to do is contact the manufacturer, forward the correct information and hope for a quick solution to mass replace the chips on all the boards. 🙂

I know there isn’t much to this update, but wanted to let you know anyway.
Thank you all for your continued patience and understanding, and i apologize for sounding like a broken record when i say that.
Chris

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Decision Made.

Howdy,
Hope you all enjoyed Halloween  for those that celebrate it.
This is whats been going on. We have STILL not received any information from the supplier that the manufacturer used. So as a result we are just going to do what i didn’t want to do and that is re-buy all the chips again from a different supplier and hope that everything goes well with that.

I have no idea if we will ever recover the money from the original supplier, or even get a response from them, its amazingly frustrating how incompetent they are.

So at the moment, i have re-ordered a small amount of the affected chips from a local supplier and they should be here on Monday / Tuesday. From then, I’m going to rebuild the PSU and make sure it is 100% working. Then i will rebuild the BOM for the manufacturer and send it to them and see how they wish to continue from there. The problem is that we already have almost 1000 boards made with the non working chips, so that means having to manually de-solder these old chips, clean the board and re-solder the new ones. I have no idea how much this will cost and how long it will take, I have no idea if they will be doing it by hand or machine (does a machine even exist to do that?), so once again, I’m gonna be sat here saying, i have no idea how long this is going to take. BUT we are hopefully in the final stretch.

Just another thing i will mention now, and that is that suppliers can take a while to delivery large quantities, there is a big difference between ordering 20 chips for myself and over 3000 for production.  So i don’t know how long it will take, average lead time from them is about 3-4 weeks dependent on availability, so i just wanted to let you know this in advance.

Someone just emailed me asking if i will being doing any other consoles or batches of either the DreamPSU or the SaturnPSU, and i can honestly tell you now, I don’t think that is gonna happen.
Its not the customers, its not the product, its purely everything from the last 6 months do to with manufacturing. Its not a no, its a probably not.

Chris

Posted on

Decisions Decisions

Hey Everyone,
First off all, no real “news” yet, but see below for what’s basically going on and why the hell this is taking so long.

This is the way it worked with the manufacturing process…
I arrange for my design to be made up by a PCBA company, I supply the parts list and design files, They (the PCBA Company) then source the parts for the PSU, then they receive those parts and assemble the board, they then ship them to me and i ship them to you.

Back in May i thought we was at the “They ship the PSU’s to me” stage due to there emails saying “we are shipping”. However, they (the PCBA Company) hadn’t actually tested any of the boards they had made despite telling me they was going to be shipped within a few days. So i tell them that’s fine, get the boards tested and when that’s done, let me know when they will actually be shipped.
2 weeks pass and they contact me with “the boards have failed the test”, bare in mind that although the SaturnPSU design was new, both myself and the PCBA company had assembled a prototype board and confirmed that it was working without issue. So why is it now not working? Well, that is the mystery.
I double checked the information i sent them, they double checked the PCB’s and the soldering, everything looked fine, This went on for over a month, so i ask them to send me some “sample” boards and they did, a week later i receive the boards and test them, indeed, they didn’t work.
So i check the component values, there was one resistor that was wrong, I checked the datasheet and although it was wrong on the parts list i sent, it was correct according to the datasheet, so we figure maybe it was just that, i test it, it failed.

So i contact the manufacturer of the chip itself and explain everything, they asked me to perform some tests, which i did and they tests they suggested passed, they then said the design is without issue, the component values are correct it should work.

So just to see, i replace the chip on the sample board i received from the manufacturer with one from my own supply… it worked.

So i go back to the PCBA manufacturer and explain the situation, they said they will contact there supplier and see what they say. I have been in contact with the PCBA manufacturer once or twice a week for the last 2 months (ish) trying to get this crap sorted. They are waiting for information from there supplier.

So what happens when they get the information from there supplier? Well, this is where the decisions come in, either they offer a solution to the issue or we replace all of the chips on the PSU’s with either a new type of chip or ones from a new supplier.

100% Honesty, i have no idea how long this will take.
I am hounding them trying to get an answer, i wanted this to be over with in May, not October or later. Some people have asked “are they going to be shipped by Christmas?” I would LOVE to tell you yes, but i just cant do it. It breaks my heart every-time i post an update to this website because its hard to know im frustrating so many people by not being able to supply something that should have been a quick turn around off the back of an already successful DreamPSU campaign.

I swore i would never be one of those campaigns that just fails to deliver with some lame ass excuses. So we WILL get this sorted, i just wish i could give you an honest date as to when it will happen.

So what happens now?
We wait, and i hate to say it, but that’s the only thing i can do at the moment.

When i say this, i really mean it, but i want to thank you all from the bottom of my heart for not ripping me to pieces and for the times you do contact me, its with courteousness and understanding, It really is making this horrible situation a little easier to deal with.

Thank you for your continued time and patience.
Chris

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Endless Tunnel

Hey Everyone,
Nothing much to report unfortunately, I’m currently awaiting more information from the manufacturer of the chip we are using.
Its looking like the source the PSU manufacturer got the chip from has less than stellar reputation for supplying quality parts.
I have no idea when this information will arrive, but i will let you know as soon as.
This whole process so far has been nothing short of a nightmare, so i apologise unreservedly for that and really hope that this ends sooner rather than later.
Thank you all so much for your ongoing support, It really is appreciated.
I feel like I’m starting to sound like a broken record, so I’ll shut up now.
Hope you are all doing well.
Chris

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Update ####

Hey everyone,

Just a quick update to say i haven’t forgotten about everyone.
I have been working my ass off to get everything sorted, we are 90% there.

I still don’t have a delivery ETA as frustrating as it is.

I will keep you updated on any big developments, so if i don’t post an update ever week or two, don’t panic, I’m still here and sorting this mess out.

I apologise for those missed comments, apparently indiegogo didn’t seem to think it was important to let me know.

I hope you’re all doing well.
Thank you so much for your ongoing patients and understanding, it’s very much appreciated, i know how easy it is to get frustrated by delays.

I hope you all enjoy your weekend, or what’s left of it 🙂
Chris

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1 Down 1 To Go

Hey Everyone,

I’m a week late, I very much apologise for that, i have been awaiting an email from the chip manufacturer during this time and as there wasn’t much to update you all on, it seemed kind of redundant to post an update saying “nothing to update”.

As the title says, 1 issue down, 1 more to go, We have managed to fix one issue so far, but it has revealed another issue that was hiding in the background. I am just in contact now with the chip manufacturer who is sending over some information at some point about how to try and combat this issue. So fingers crossed, this solves the issue and we can move on and start the process of getting these shipped out to you 🙂

I will post an update as soon as there is something worthwhile posting.
Thank you for all your support and reassurances via email, it really is very much appreciated.
Chris.